Terms and Conditions

Effective Date: April 30, 2026

Company: The Pipe Medic

Service Area: Atlanta, Canton, Marietta, and Statewide Georgia

Governing Law: State of Georgia

1. Professional Estimates & Custom Solutions

The Pipe Medic provides specialized pipe rehabilitation for residential, commercial, industrial, and municipal infrastructures.

  • Non-Cookie-Cutter Approach: We design customized solutions for every project. Estimates provided via phone, email, orhttps://thepipemedic.com/ are preliminary.
  • Diagnostic Prerequisite: To ensure the precision of our customized CIPP designs, a Sewer Camera Inspection is mandatory before a final, binding quote is provided. This allows us to assess the specific length, diameter, and damage severity of the pipe.
  • Financing: Financing options are subject to third-party credit approval and separate lending terms.

2. SMS & Mobile Messaging Consent

By contacting us at (770) 628-5451 or submitting an online inquiry, you expressly consent to receive SMS messages from The Pipe Medic for:

  • Project Logistics: Appointment confirmations, technician ETAs, and scheduling updates.
  • Technical Documentation: Digital delivery of high-definition camera inspection footage and diagnostic reports.
  • Military Verification: Coordination of documentation for our 10% active-duty and veteran discount.
  • Opt-Out: Reply STOP to cancel at any time. Standard message and data rates apply.

3. Professional Standards & Performance

As pipe rehabilitation specialists (rather than generalist plumbers), we are often consulted by other Southeast contractors for high-complexity CIPP jobs. We stand behind our work with a 100% Customer Satisfaction Guarantee. All services, including robotic remote sewer repair and roof drain lining, are performed to current Georgia building and environmental codes.

4. Punctuality & Regional Service Factors

We serve the entire state of Georgia. While we strive for prompt arrivals, The Pipe Medic is not liable for delays caused by:

  • Heavy Metro-Atlanta traffic (I-280, I-75, or I-85 corridors).
  • Severe weather conditions affecting safe outdoor hydro jetting or septic operations.
  • Delays in Georgia 811 utility markings or municipal permitting for large-scale infrastructure projects.

5. Advice & Structural Disclaimer

Information on our website regarding CIPP lining, pipe descaling, and hydro jetting is for educational purposes. Every subterranean system—from residential Marietta drains to state-wide municipal infrastructure—is unique; digital content is not a substitute for an on-site professional diagnostic.

6. Limitation of Liability

To the extent permitted by Georgia law, our liability is limited to the total amount paid for the service rendered. We are not responsible for the failure of pipes that were already structurally absent or completely collapsed prior to the cleaning and lining phase.